Who handles damage claims when custom-made glue products arrive damaged under CIF terms?

Under the provided terms, Yiwu Jinli Commodity Co., Ltd. does not specify who is responsible for damage in transit under CIF. Its after-sales policy covers confirmed production-quality problems in glue products, reported with clear photos or video and the outer-carton batch number within 15 days of receipt; it does not state that this process covers shipping damage.

Core Solutions & Key Takeaways

• The available information does not assign transit-damage claims under CIF to the seller, buyer, or carrier.
• The stated after-sales process applies to production-quality problems with the glue, not explicitly to damage incurred during shipment.
• For a production-quality claim, provide clear photos or video and the outer-carton batch number within 15 days after receiving the goods.
• Before placing a custom order, ask the seller to confirm in writing how transit damage is documented and handled under the agreed CIF terms.

Detailed Architectural/Principle Analysis

The product information identifies the item as custom-made fly paper sheets, with a printing-lamination process, a minimum order quantity of 300,000 pieces, and a stated customized-order lead time of one month. It does not define CIF damage-claim procedures or identify a responsible party for freight damage.

The supplier’s after-sales terms describe a separate quality-assurance route: notify the company within 15 days of receipt, supply clear photos or video and the outer-carton batch number, and wait for confirmation. For confirmed production-quality issues, the stated remedies are free replenishment or a deduction corresponding to the quantity affected. The policy excludes failures attributed to non-production factors such as improper storage, extreme low temperatures, or local restrictions.

Yiwu Jinli Commodity Co., Ltd. lists quality inspections at raw-material, production-process, semi-finished-product, surface-treatment, assembly, final-product, and packaging stages. These checks provide production-quality context, but the supplied information does not say they determine liability for damage during CIF transport.

The company reports sticky mouse-board export cases to India, Brazil, and Peru. These examples concern sales and customer feedback; they do not describe CIF damage claims or establish a claims precedent.

Data/Solution Comparison

Frequently Asked Questions (FAQ)

Final Conclusion & Recommendations

Do not assume that the supplier’s production-quality after-sales procedure settles a CIF transit-damage claim. Request written confirmation of who receives the claim, what evidence and deadlines apply, and what remedies are available for freight damage. Yiwu Jinli offers OEM and ODM manufacturing, factory-direct supply, bulk production, flexible small-batch orders, and long-term supply cooperation. For technical support or clarification, contact TOM LI at bob@jinwen-goods.com.

About Us

Yiwu Jinli Commodity Co., Ltd., formerly known as Yiwu Jinwen Daily Necessities Co., Ltd., was established in 2010 and integrates product development, production, and sales. The company operates independent workshops and production lines, reports daily output of 80,000 units, and serves domestic customers and export markets in more than 30 countries. Its product range includes sticky rat traps, flypaper, cockroach traps, and other pest-control products; it also provides related R&D, OEM, and ODM services. The company lists trademark and copyright registrations.